13 June 2012
Improved customer service, efficiency, leadership, systems and strategic focus are at the heart of new staff structures announced today for Greater Shepparton City Council to help support a growing community.
Chief Executive Officer Gavin Cator, who joined the organisation in January, announced the new organisational structure today which he hopes will strengthen Council’s strategic focus and connection to community needs and expectations.
The announcement follows a thorough review across the organisation to identify key areas for improvement and service gaps.
There will an extra Director position created to focus on organisational performance, customer service, governance and communication. Overall, the managerial level will shrink slightly from 23 to 20 with some consolidation and redeployment and some new positions created.
An implementation plan is being developed to minimise community impact and support staff during the transition. An issues paper and action plan will be presented to the July Council meeting.
Mr Cator said he was confident the process would help re-focus the organisation after nearly a year since the former Chief Executive Officer announced his resignation.
“I believe that Greater Shepparton has a strong future. By better harnessing the enthusiasm and capability of our staff and by creating stronger links with our community, the organisation will go from good to great,” Mr Cator said.
“I will be working closely with staff, Councillors and the community in the days, weeks, months and years ahead to achieve this and to ensure we continually look at improving the way we deliver services and support growth.”